The Market for Airline Loyalty Systems 2024
Now that the recovery from the pandemic is well under way, forward looking airlines are thinking about how their loyalty programme will fit into the world of Offers and Orders. Those practicing joined up thinking realise that it is no longer effective to run loyalty as a sideshow to the main business of the airline. It is increasingly an integral part of the customer journey and needs to be at the heart of commercial decision making. This report assesses the vendors offering Loyalty Management Systems in the airline space and current technology advancements in the area of loyalty.
Airline Arrivals and Departures in 2023
Although the pandemic adversely affected the airline industry for two consecutive years, fewer airlines collapsed during this time than in previous years due particularly to the enhanced support given by governments. This report examines the comings and goings in the aviation industry highlighting the impact of Covid-19 in the year that has just ended, with comparisons to previous years.
Service Management and Service Levels in Offer/Order
IT Services in the airline industry are changing. The industry has moved from an off-line economy to a digital, always on, economy and is rapidly evolving further into an online retail economy with the transition to Offer / Order / Settle / Deliver (OOSD). The criticality of IT being always on has never been more apparent. This report looks into how service management and service levels will need to change in an Offer/Order environment.
Offer, Order, Settle, Deliver Status Report - January 2024
T2RL produces quarterly reports on the status of Offer, Order, Settle, Deliver developments as the airline industry makes steps to move towards a new retailing environment. This includes details of new implementations and IT developments for airlines and vendors and the impact these may have on the market.
Living in Interesting Times - T2RL's Industry Outlook
Our recent Industry Outlook paper looks at the external challenges facing airlines and the implications these are having on airline technology and distribution.
Digital Market Report 2023: The Market for Online Direct Passengers
T2RL's research highlights 1.7 billion passengers sold via airlines' direct web and mobile sites in 2022 and projects this reached 2.1 billion in 2023. This report highlights key vendors in the online booking area, as well as current opportunities and challenges faced by airlines in this space.
Impact of the Ukraine War on Travel Technology Vendors
The invasion of Ukraine by Russia has led to substantial changes in the economic environment for airlines and technology providers alike. In this paper T2RL examines the revenue losses incurred by western service providers as a result of the war and the economic sanctions imposed on Russia.
Global Passenger Volumes Projections 2023
T2RL has forecast global passenger volumes in 2023 to be 4.39 billion, a 32% increase from the 3.33 billion in 2022, a 138% increase from 2020, and only a 5% decline from the 4.46 billion in 2019. This report looks at the full analysis of T2RL's passenger projections for the full year 2023.
2023 PSS Vendor Forecast
As we approach the end of 2023 global passenger numbers are returning to near the levels they last reached in 2019. It is quite likely that next year will see volumes surpass those of 2019 for the first time. This is welcome news for airlines and technology vendors alike but it is far from being a complete end to the story. This report looks at the top five PSS vendors for 2023 in terms of market share.
The Travel Distribution Aggregator Market 2023
The recent push in the industry to retail modernisation has handed airlines and aggregators a huge opportunity. We have seen a number of new aggregators enter the market in recent years, however the rate has slowed in the last 12 months. This report takes a look at the current state of the aggregator market, drivers for adoption, key players and predictions on where this is heading in the next five years.
The Market for Airline Passenger Services Systems - 2023
T2RL's annual report on the state of the market for Airline Passenger Services Systems covers all of the main activity from PSS vendors in 2022 and the majority of 2023.
Airline Distribution Trends - Indirect vs. Direct
In 2022 the global market remained unsettled with the pandemic still causing ripple effects on overall passenger numbers. Corporate bookings remained low in comparison to 2019 and travel restrictions suppressed volumes in markets such as China. One particular trend that may not return 'back to normal' is the shift in airlines' bookings transacted via their direct channels. This report takes a deeper dive into our distribution split data and the trends we have been seeing in this space, including how many passengers are sold via the GDS, airline's websites and mobile apps, host direct, call centre, tour operators and other third party channels.
Offer, Order, Settle, Deliver Status Report
T2RL has produced a report on the current status of Offer, Order, Settle, Deliver developments, replacing the regular NDC and ONE Order update report. This includes details of new implementations and IT developments for airlines and vendors and the impact these may have on the market.
Transformation Series - OOSD for Sellers
This is the fourth in a series of reports that T2RL has produced during the course of 2023 on the transformation to the new Offer, Order, Settle, Deliver environment. This particular report considers the impact of the changes on those organisations that sell on behalf of the airlines. These are primarily travel agents of various kinds, including the large Online Travel Agencies (OTAs), the major Travel Management Companies (TMCs) and the retail travel agencies that serve a mix of business, leisure and inclusive tour travel.
Global Passenger Volumes Analysis Report 2023
This is T2RL's 7th edition of the Global Passenger Volumes Analysis Report. The report includes an in-depth analysis of 2022 passenger volumes and historical growth analysis. T2RL's annual research into global passenger volumes highlights 3.32 billion passengers boarded from January to December 2022. These findings are based on analysis of over a thousand carriers and represent a 28% decline from 2019, 80% growth from 2020 and 41% growth from 2021.
Transformation Series - Investing in the Future
This is the third in a series of reports that T2RL has produced during the course of 2023 on the transformation to the new Offer, Order, Settle, Deliver environment. This particular report considers the level of investment that will be needed to achieve the transformation and the cost benefits that will be available once the process is complete.
Airline Irregular Operations Management
T2RL has undertaken a comprehensive assessment of the current-state airline operations environment, delving into vendor technology offerings, real-world examples of airline IROPs management processes, and publicly available data. This report provides targeted, actionable measures that airlines and their technology partners can implement to enhance disruption response and overall reliability.
Transformation Series - Transition is Everything
This is the second in a series of reports that T2RL will produce during the course of 2023. They will cover the transformation that is finally happening in the way that airlines sell and deliver their services, moving to an Offer, Order, Settle, Deliver environment. This particular report focuses on the transition and the different ways that vendors and airlines could go about this. As well as some of the challenges that a transition period like this is likely to bring for at least the next decade and quite possibly a lot more.
The Market for Airline Revenue Management Systems 2023
Revenue Management and pricing optimisation play a fundamental part in Offer Management as the industry moves further towards retail modernisation. Moving forward, T2RL predict that 'controlling the offer' will become the main playing field for vendors to compete for the majority of airline IT spend. This report highlights the key vendors in this area by market share, key airline migrations in 2022 and 2023 to date, plus an insight into opportunities and challenges in the area of Offer Management.
Transformation Series - What Will an Order Management World Look like?
This is the first in a series of reports that T2RL will produce during the course of 2023. They will cover the transformation that is finally happening in the way that airlines sell and deliver their services, moving to an Offer, Order, Settle, Deliver environment. This particular report focuses on describing the environment around Order Management and how it differs from today's world and some of the reasons why this change is happening now.
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