A Stealth Threat to Operational Improvement and Profitability. In partnership with Seabury Airline Strategy Group. The impact of flight disruption can extend long after passengers have reached their destination. Some costs are clear but others are less obvious. Airlines need a joined-up approach to understanding and managing those costs. This whitepaper highlights the hidden costs of airline disruptions. These are costs not immediately visible in financial statements, yet are significant in their long-term impact on profitability, operational efficiency, and customer loyalty. Hidden costs do not have any effect on the quarterly or annual accounting of the airline's financial performance; consequently, few airlines pay much attention to them directly.
Read the full 34 page report