Transition to new reservations and ticketing system
On Sunday, 08 July 2012 Singapore local time (GMT +8), Singapore Airlines and SilkAir will undergo a transition to a new reservations system.
To facilitate this transition, all bookings, reservations and ticket services through www.singaporeair.com, www.silkair.com, call centres, ticket offices and travel agents will not be available from 1800 hours on 07 July 2012 Singapore local time (GMT +8). All KrisFlyer related transactions and online/mobile functions (e.g. SMS alerts, etc) will also be suspended. We expect to resume these services progressively from 2200 hours on 08 July 2012 Singapore local time (GMT +8).
Throughout this period, all our flights are due to operate as scheduled. However, please note that Internet, mobile and early check-in will not be available for all flights from 08 and 09 July 2012 Singapore local time (GMT +8). For information on flight status, please check with the respective airports.
Frequently Asked Questions about our transition to the new reservation systems can be found at http://singaporeair.com/pdf/media-centre/pbss/faq-customers-en.pdf.
Note to passengers travelling on 8 July 2012 (GMT +8)
If you are travelling on a Singapore Airlines or SilkAir flight that departs on 08 July 2012 Singapore time (GMT +8), you will not be able to check-in via the Internet or mobile channels . Early check-in and inter-airline through check-in will also not be available. Check-in will only be available at the departure airport and the counters will open 3 hours before your scheduled time of departure.
In addition to your relevant travel documents, a printed copy of your electronic ticket will also be required when you arrive at the airport for check-in.
Please refer to our website or follow us on Facebook or Twitter for updates on our transition to the new reservations system.
We apologise for any inconvenience during this temporary outage and thank you for your understanding.
