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In-depth Analysis

SLA Design in a Complex IT Eco-System
Service levels and governance methods date back, almost unchanged, for more than 20 years whilst the technology and services underpinned by these IT-metric-based Service Level Agreements (SLAs) and governance approaches have evolved significantly.

T2RL have undertaken an analysis to understand how service management is changing to address the challenges of new service architectures and commercial models and what further improvements are required to help achieve better business outcomes.

Published: 31/05/2020

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